If you're using Windows Authentication to connect to your database currently, you'll need to set up "mixed mode" authentication. See the docs from Microsoft here and here. Please note, you can not use your Windows login (e.g.
SOMEDOMAIN\username). You'll need to create a new user that has "mixed mode" enabled.
We suggest creating a read only username of "seekwell" for your team to login with. You or an admin will need to login in to your database and create the user, e.g.
CREATE USER Mary WITH PASSWORD = '********';
This is the solution to most "Adaptive Server connection failed" errors you see when trying to connect with SeekWell.
You also need to whitelist our IP address. Instructions on how to do that for SQL Server can be found here.